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Post by account_disabled on Dec 27, 2023 23:55:33 GMT -6
The consumer always wants to be heard, even when communicating with an online store. Additional tabs on the page about the process of returning goods. with a description of the complaint or return process alienates every customer. There is a thought that the store is hiding something about the quality of its products. Tangible certificate It seems that a tangible certificate is a concept unrelated to e commerce. In fact, there is no physical proof of the quality of the product online, because we cannot touch it and see it live. But even this element can be implem Phone Number List ented in the digital world. The tangible evidence that the customer sees and views before converting is primarily reading comments. of shoppers check reviews before ordering a product or service online. Importantly, feedback should be both negative and positive. Unfortunately, the lack of comments results in a huge loss of potential recipients. Today, every online business must be registered on at least opinion forming platforms Google, Facebook, Opineo, etc. in order to develop successfully and not die among the competition. To simplify the management of these platforms, special feedback monitoring tools have been created, where you can collect comments from various places, respond to them, track statistics and improve customer service.
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