Post by account_disabled on Apr 15, 2023 22:38:45 GMT -6
Other automations allow automated replies to support customers while you're out of the office or to get feedback from customers after a ticket is resolved. integration which allows you to process tickets while on the go and access the device remotely from the app. Reports are always generated in the background so you can see how many hours each client is using and the actual ROI of the work being done. Thanks to ticket integration with invoicing you can send invoices track man hours workload etc. all this can be done in ticket.
There are seven ways to create a ticket in How to Use Ticketing System. Click New Ticket in the portal or open a ticket manually or automatically from a notification. To do this go to Notifications and click Create Ticket or Assign Ticket to Notification. For the Automatic whatsapp mobile number list option go to Alerts and turn on Automatic Ticket Creation This allows automatic ticket creation for critical issues. In Growth and Power you can create tickets in the chat. Also email the customer portal and create tickets. Contact and ticket title must be filled in for each ticket. You can also select Contract Ticket Priority Impact and Type. There's even a ticket description field to provide more information to the technician.
Don't forget about custom fields that allow you to create your own language for the work you need to get done. A popular feature is Scheduled Work Orders, which allows technicians to schedule work orders and track individual work steps. You don't immediately influence or book time for them before starting work. Important Note Already using views This is one of the most flexible ways to use the ticketing system. Create views based on specific technicians or groups of technicians or customers by time period so you can easily pull up all open tickets in those categories.
There are seven ways to create a ticket in How to Use Ticketing System. Click New Ticket in the portal or open a ticket manually or automatically from a notification. To do this go to Notifications and click Create Ticket or Assign Ticket to Notification. For the Automatic whatsapp mobile number list option go to Alerts and turn on Automatic Ticket Creation This allows automatic ticket creation for critical issues. In Growth and Power you can create tickets in the chat. Also email the customer portal and create tickets. Contact and ticket title must be filled in for each ticket. You can also select Contract Ticket Priority Impact and Type. There's even a ticket description field to provide more information to the technician.
Don't forget about custom fields that allow you to create your own language for the work you need to get done. A popular feature is Scheduled Work Orders, which allows technicians to schedule work orders and track individual work steps. You don't immediately influence or book time for them before starting work. Important Note Already using views This is one of the most flexible ways to use the ticketing system. Create views based on specific technicians or groups of technicians or customers by time period so you can easily pull up all open tickets in those categories.